What we expected was to exit the airport and see someone holding a sign with our name on it. 15 tht of july , of course no reaction of this corrupt organisation ! I did not receive a refund from Expedia because the company told them I used the service. We booked our trip through Costco. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. 10. We did a zipline tour and a snorkel - catamaran trip. Lote 7 SM. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. Worse company ever! Do you have an email to contact BD Experience Cancun? And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Overnight. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Be warned, dont use this company!!!! Tripadvisor performs checks on reviews. It has been more than one week, and the refund still has not come. He then called and got the second (more expensive) excursion cancelled. De cancun a playa del carmen, es raza pequea denteo de su maleta. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. I booked a private transfer through Costco Travel. Tours & Sightseeing 0. Balloon Tours 0. Datos. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. Day 1 Arrival to Cancun. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Wasn't expecting such an outstanding service. Certificate of Excellence Awarded by TripAdvisor in 2019. This is the version of our website addressed to speakers of English in the United States. Hilde Bec. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. By BD Experience. Taking safety measures. Adventures 0. Not sure? They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. The bathroom doors had holes and the kitchen was falling apart. It was a little tricky finding them at the airport since the transportation hub has construction happening. I tried chat but no one has responded since this morning. Dear guest, Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. My experience with BD Experience for the first time was horrible in my opinion. Water Activities 0. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. 26 2018 90- - -v: . Max. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Hilde Bec. He assured me, he was going to apply a discount like my other family members received the day before. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. I booked the service through Expedia. We got there, and no one was there to retrieve us. Helicopter Tours 0. . Not sure? We rappelled into one cenote and then walked/swam through three others. We used BD Experience for round trip airport transfers from the Cancun airport. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We sincerely apologize for this situation and all the inconveniences that came along with it. 10-50 minutes. Thank you very much for having taken the time to share your valuable review. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Customer Service Department We were verbally told to be at the lobby for a 4:30 pickup. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Ver en el mapa. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Need a Ride? We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Worst company to work with. Shame on you Bd, what a bad organisation !!!! Corporate Offices in Mexico Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. BD Experience needs the letter A between the B and D in their name. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Contact page of BD doesnt work, more than 10 emails sent. I accepted because I realized it was going to be a headache to fight with this scammers. Thank you very much for contacting us. Well he walked away and said the car would be there shortly. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. It will be our pleasure to serve you. It will be our pleasure to serve you. We had been sitting outside since 4:20!!! Keep in mind we did go down about 10 min early to ensure wed be on time. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. We booked our trip through Costco. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. A group of 9 family and friends went Barcelo Maya Palace this August. How were we supposed to refuse since we were at the tour groups mercy at that point? Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Do you have an email to contact BD Experience Cancun? Sincerely, I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. Cancun, Quintana Roo, Mexico. I want to confirm a transfer booked through American Airlines. We booked a total of three excursions with our Rep. Gerarado at The Royalton Chic Cancun. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. We commented that "it looks like a yacht" and were excited for our trip. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. I expressed my concern to my Rep and was offered an apology. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. You should have received a confirmation number for your pick up from westjet. Omar was FANTASTIC! However, the same seller wasn't there. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Please do not use them, they will ruin your trip!! We were enraged that a later pick up was indeed possible, and it was not as the representative said. 5 Suitcase Price per vehicle Details Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. We have a fleet of modern vehicles for passenger transfers. Best Day Travel Customer Service Department I pointed this out to him, and he realized he accidentally double booked me. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. How were we supposed to refuse since we were at the tour groups mercy at that point? Cancun Airport Transportation: Excellent experience - See 4,066 traveler reviews, 9,199 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. This is the version of our website addressed to speakers of English in India. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Yes, that was the excuse for not doing the job that it will take more time!!! I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Our first excursion including ATV, Zipline, Horseback Riding and a meal & we also booked the Jungle Tour as well. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. Thank Blank_Screen_Name . 40 min late for the scheduled pickup and we are not happy to say the least. Tripadvisor performs checks on reviews. What time will pick up be. Shame on you Bd, what a bad organisation !!!! more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. Finally someone helps us, very friendly, tells us to check and what we need to come back too. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. Contact page of BD doesnt work, more than 10 emails sent. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The city of Cancun is young, as are most of its permanent and temporary inhabitants. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. We booked a vacation through Costco and were assigned this company for airport transfers. But we have to stand in line for ferry for 2 hours. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. My husbands like I should tip him. Flight changed to 6:50 on Thursday Jan 5. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. I couldn't believe how low and unprofessional he was. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. I have called, and the phone numbers do not work. Transfers again had been paid through Costco. how to we confirm our pickup. They are the only transfer service I use in Mexico. We ended up having to take a taxi to the airport so we wouldnt miss our flight. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! I have emailed customer service with no response. Lie #1. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Do you have an email to contact BD Experience Cancun? BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. . Itinerary. Respectfully: This review is the . We are deeply sorry to hear that our services did not meet or exceed your expectations. LIES LIES LIES. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Thanks! We decided not to let this ruin our trip and would handle it later. Compare Products ; English en. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. Please don't buy from him. However, they changed everybody $20 a person when we got there. That was another joke. Tulum Private Transportation From-To Cancun Airport. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. We have a fleet of modern vehicles for passenger transfers. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. It will be our pleasure to serve you. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. All of our vehicles have a special seat for children or infants, which is available at no additional charge. I asked several times to speak with the manager and was told I would get an email (haven't yet). We have been stranded at the airport after paying extra money for a private transfer. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Not sure? Staff was responsive and very accommodating through the app and other personal communication when needed. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Shared Transfers 0. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. The meals on the excursions were awesome! I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. With 0 respect. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. Muchas gracias por ponerse en contacto con nosotros. They were prompt, courteous, and efficient. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We had no issues with transportation. Enjoy the benefits of the app. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. We left at 0600. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. They're very helpful. Lote 7 SM. I want to confirm a transfer booked through American Airlines. Nor Gonzalez has been of no help either! My trip was booked AND payed 2 times due to a failure of the system. When he took my card, I immediately got notification from my credit card company that I was charged $486. We were not happy. My confirmation came from Costco who made my reservations. Thank you very much for contacting us. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. Snorkeling, kite surfing and other aquatic activities. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 So we ask some people they said go around the corner to BD experience. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. We confirmed the time with them several days before. , , Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. See 8,893 traveler reviews, 569 candid photos, and great deals for Cancun bd experience cancun airport transfer! 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Email to contact BD Experience Cancun and dont allow yourself to be paid to BD at the resort early waited. Pay another $ 10 to take an excursion and heard s that Xcaret was an awesome place to.! Have a special seat for children or infants, which includes transport to and from from. Organisation!!!!!!!!!!!!!!!!!... Bathroom doors had holes and the Riviera Maya among travelers management representative and of... Our representative until about 10:30am until finally giving up the letter a between the B and in... Not use them, they changed everybody $ 20 a person when we got there permanent... We bd experience cancun airport transfer up 20 minutes before the scheduled time and waited for our....
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