We also do not have sufficient storage space in our back of house areas in our stores. 90 day returns policy. We explained our budget and they were brilliant with helping us select the right carpet for our home. Gripper pins can be felt through a carpet close to the skirting boards and stair risers, etc. Any damage which has occurred due to negligence, malice, removal, fire, water damage and similar events will void the warranty. All items within the competitor quote need to be for the exact same carpet, underlay and accessories with identical product specifications including weight, dimensions and available widths, so we can compare apples with apples. You can also send an email to [emailprotected] or try our Live Chat service in the bottom right hand corner of the website. Book a convenient appointment online. If getting to a store is inconvenient for you, you can always check and see if we operate our Free Home Visit service in your area. Laminate and engineered wood flooring will be affected by moisture; wet mopping will likely damage the flooring beyond repair. You're also welcome to collect your order from your nearest Tapi store. In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible. Tapi Carpets. The processing of your order begins as soon as it is entered onto our computer and we incur increasing costs as your order progresses, therefore we may make a charge to cover some or all of these costs and other losses we incur if you breach the contract. The only way you would ever have known before receipt is if you had asked in store before purchasing. Enter details about your flooring requirements, and our Flooring Finder will recommend the right flooring for you. We retain full responsibility for the products Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. There's no deposit to pay and you can spread your balance out over 12, 24, 36 or 48 months (minimum spend required). Alternatively, you can leave a message with your details and someone from Customer Support will call you back. 01689 886888, For any further information please email[emailprotected]Tapi Carpets & Floors Team. Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service a fee per m2 is chargeable. Shop today. Input your details into the refund policy generator below and . All manufacturers wear guarantees do not relate to the appearance of the product but are specifically in relation to being threadbare. Approx. | Read 50,081-50,089 Reviews out of 50,089 Tapi Carpets & Floors Website may include links to third party websites that are controlled and maintained by others. You agree to indemnify and hold Tapi Carpets & Floors and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tapi Carpets & Floors arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. Our flooring expert will help you find your dream floor in the comfort of your home. Order online or check stock in store. Whether the whole roll of carpet is delivered straight from the manufacturer or cut to size first depends on the size of the room and how many rooms are being fitted with the same carpet. Upload photos of your room and our flooring visualiser tool will let you see your choices in your home. Available 6-days a week, 9am-5pm. Whilst we will move a reasonable amount of emptied furniture, we are unable to move items such as grand pianos or the like for obvious reasons as well as white goods. The All Inclusive Delivery & Care package includes delivery, removing and replacing a reasonable amount of empty furniture, removing and disposing of all offcuts plus a complementary tidy up and vacuum. For areas under 12 sqm, a perimeter stick on two adjacent sides will suffice. Book an online consultation with one of our team from the comfort of your sofa. Yes, we offer a whipping service, which is the technical name for the action of edging an offcut or carpet, so that it can be made into a rug or mat. Tapi Carpets & Floors Reviews 52,854 Excellent 4.8 VERIFIED COMPANY tapi.co.uk Visit this website Write a review Reviews 4.8 52,854 total 5-star 90% 4-star 6% 3-star < 1% 2-star < 1% 1-star 2% Filter Sort: Most relevant HW Hannah Wild 3 reviews GB A day ago Invited The best experience We booked in for someone to come and measure up for carpets. From what they sell to the impeccable customer service of the entire staff and their courteous and helpful attitude, they made me feel welcome straight away and I got two fantastic carpets . Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Click on a basket to view added products or progress you order. Available 7-days a week, some evenings. SHOW DEAL 10% OFF Deal Utilize 10% OFF Coupon Discount Code Make use of this latest 10% discount code on shopping Tapi Carpets and get relaxed. If you need a carpet wider than 5m, then our expert fitters would join two pieces of carpet together in such a precise way that you'd never be able to tell, such as placing the join near the farthest wall, or underneath a sofa or large wardrobe. We are not able to offer a collection service from our third-party carrier nor from any Tapi stores or satellite warehouses in relation to Direct to Home products. Our flooring expert will help you find your dream floor in the comfort of your home. Very thorough. Tel 01268 988490. 90 minutes. A collection charge associated with these goods will be chargeable to return the goods to the 3rd party logistics partner and this will be deducted from your final refundable amount processed by the store you purchased upon confirmation of receipt of the goods by our logistics partner. The other hurdle which could potentially hold up your order is fitting. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. Book an online consultation with one of our team from the comfort of your sofa. You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. We often link to other websites, but we can't be responsible for their content. Available 7-days a week, some evenings. A lower tog rating will transmit underfloor heating more efficiently. It's never been easier. How long does it take from ordering to having my floor installed? 127 were here. - Removing any offcuts leftover from the installation. These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts. In this instance you qualify for the 10 year fitting guarantee and we will guarantee your satisfaction for 10 years from the date on your invoice. This is because we cannot return the excess packs to the manufacturers as they will not accept them and as these are ordered in specific batches (just like paint is purchased with specific batch numbers) it is important for each customers order to be from the same batch. A seamless experience so far and friendly, helpful staff. A subsequent visit should be requested when your flooring has been uplifted. Check they are for the correct colour, size, and options selected, and that they are examined for apparent faults or damage at the time of delivery and before installation. You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. Yes, you can! Carpets are our thing. It is important a valid mobile phone number is provided which supports SMS should the carrier need to notify you on the day of your arranged delivery or if any difficulties have been experienced which are outside of their control. We'll send you email and text updates about your flooring delivery, confirming the date of delivery and reminding about your Tapi delivery the day before. I just wanted to let you know what a fantastic job you and your team have done with my carpet everything from them minute I came into store up until the minute your fitters left my home has been brilliant. Our quote arrived later that day via an email priced at 1840.98. Now closed Open Saturday 09:00 - 18:00. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. I want to order a sample of flooring that I saw in a store but I can't find it on online? What to do if you can't reach an agreement with Novuna. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. 2.3 (3 Ratings) | Write a review. Orpington Tapi Carpets & Floors. We are currently unable to support online orders; we always like our flooring experts to measure your home before providing a quote and going through with your order. Smart ways to shop with Tapi. Return policy details; The seller won't accept returns for this item. We do also sell a wide range of lovely stair rods to add those gorgeous finishing touches. Smart ways to shop with Tapi. During their visit, you'll be able to compare different colours and styles to see if they match your furniture and dcor (however you won't be able to keep these particular samples). BR6 0PH 1a Spur Road Your order confirmation is subject to sufficient stock being available by the manufacturer at the time your order is placed by us. Permanent employment, working a minimum of 16 hours per week. When you place an order for new flooring, we'll aim to get it delivered and fitted as soon as possible. Share. If the price, following the home visit, is lower than the estimate, your contract will reflect the lower price. Your chosen samples will be on your doorstepin 2-3 working days. The higher a carpet's tog rating, the better it'll be at keeping your room warm, so pick a carpet with a high tog rating if you'll be laying it over draughty wooden floorboards! Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Tapi Carpets & Floors for death or personal injury as a result of the negligence of Tapi Carpets & Floors or that of its employees or agents. All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. Approx. 750 minimum order value. That way, if there's a mistake in the floor measurements, there's extra carpet to work with. Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. The aim of our delivery and care package is to make your installation as smooth as possible. When our 3rd party carrier contacts you to arrange delivery, please make them aware if there are any special requirements to support the carrier completing the prescribed method above. It's available in 2m up to 5m rolls which also helps apparently. If the line doesnt disappear after one month, please contact your nearest Tapi store. This does not affect your statutory rights and in the event of the goods being faulty, these will be replaced. Returns policy. Approx. 40 minutes. Salary Competitive. Save . When fitted in a larger area some patterns and seemingly random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Available 6-days a week, 9am-5pm. All carpets benefit from the use of good quality underlay. Please check that the goods you received are the ones you ordered. When estimating the appropriate amount of coverage for your installation approximately 5% (rounded up to the nearest box) should be added to your order to allow for colour matching between boxes and wastage during fitting. Cancellation of an order is not normally accepted unless we are in breach of contract, in which case you have the right to cancel. If you visit any website via a link on this Website you do so at your own risk. After moving in realised carpet wasn't suitable and called Tapi to ask what changing the order for flooring would entail and we were told this would just mean it would take longer but it was no problem and we proceeded to to a lot of preparations for flooring. Click on a basket to view added products or progress you order. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks. We look forward to your new flooring being fitted and hope to see you again soon! This means we will guarantee you are satisfied with your fitting for 10 years from the date on your invoice. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. These additional costs are to be met by the customer. Credit is subject to application and Status. Book an online consultation with one of our team from the comfort of your sofa. We reserve the right to apply a surcharge for a second delivery attempt and will request all costs are settled in advance of any agreed delivery dates. 10 year fitting satisfaction guarantee on carpet. Where payment is made via an interest free agreement, our interest free credit service provider will allow a cancellation of the agreement within the first 14 days. The contents of Tapi Carpets & Floors website do not constitute advice and should not be relied upon in making or refraining from making, any decision. Carpet must stay in the original location and not be moved or tampered with and should be used only according to our recommendations. Book a convenient appointment online. Where you have placed an order in store and an estimate of the price has been provided but the final price is determined by a home visit there may be a fluctuation in price. Yes, we do! Available 7-days a week, some evenings. If report of the fault is received within 14 days of receipt to the customer and the fault is accepted, a refund or replacement will be offered. Carpet is a soft, luxurious product and flattening of the pile will occur. Approx. We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Inspiration for your home & garden. 45 minutes. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. However, this will affect whether or not the gripper can be re-used. A carpet made from 100% polypropylene is stain resistant so any muddy paw prints or little accidents can be easily cleaned up. When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. Whether you've got questions that need answering before you can place an order, or you've already ordered and want to know what happens next, take a look below. Tapi are specialists in carpets, laminate flooring, vinyl and luxury vinyl floor coverings. Smart ways to shop with Tapi. A service may be available on products within the Highland and Island areas but a surcharge will apply. The first reason is known as a pole mark and is caused by the pole that the carpet is tightly wrapped around during transportation. Please discuss these with the store staff prior to the fitting appointment E.g. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. This is not considered to be part of the fitting work unless this was specifically agreed in advance. For major damage like scorch marks or rips in your carpet, you might want to check your home insurance policy to see if these repairs are covered under accidental damage. Each promotional offer will have its own terms and conditions and these will be available to review via our website. Our . Book a convenient appointment online. Whilst you want to insulate your room, you also want the heat to be able to flow up and into the room. Home consultations available. We always aim to provide flooring you can enjoy for many years to come and well do anything we can to ensure your flooring continues to bring you Tapiness. Stunning carpet collections from Britain's flooring specialists, including Tapi Carpets to suit any room. Tapi Carpets is the UKs fastest growing new carpet and flooring retailer, with over 135 stores nationwide! This can then be cut down and whipped into a runner for stairs or a hallway thus expanding your choice greatly. Click on a basket to view added products or progress you order. For further information please consult our floor care guide. Go for a shorter loop carpet as taller loops can sometimes snag on your pets' claws. Our 3rd party carrier will endeavour to deliver your goods over the threshold of your property when social distancing rules apply. Deeper pile saxony carpets will require additional vacuuming. Available 7-days a week. If you wish to change a delivery date or arrange for collection of the goods following our agreement to accept their return, please contact our Customer Services team on 03330 150 501 who will liaise with our 3rd party logistics partner and the store. The Harris Family and the Tapi founders are a small team of specialists who have worked in the Carpet and Flooring industry collectively for over 200 years. If you do not accept these Terms and Conditions you must immediately stop using the Website. Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. We believe this enhances the natural look and overall appearance of our floors. Tapi Carpets & Floors has 5 stars! Free 1 hour Click + Collect*. Sample Return and Refund Policy Template [Free Download] User Name: * Password: * Remember me next time. Say goodbye to mud and maintenance! 45 minutes. Your Refund Policy outlines the terms for how a customer can return goods or request a refund on services rendered. If your room is close to the nominal width of the vinyl please allow extra material. The fitters will do this on the day of fitting; theyll return these back to the store and we'll dispose of them for you. If you have any concerns that we have not met our legal obligations, please contact us via the contact page on our website. If your complaint relates to your finance agreement. We bring the showroom to you, and you can choose your flooring in the comfort of your own home. Assistant Manager. We'll also let you know via text if we're running late, and send you an email if we tried to deliver and you were out. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture & Home Improvement Ombudsman and we are bound to follow any decision that they make. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. We can provide a quote and order your flooring without a home visit if you have your own measurements available. from carpet to laminate, we would again suggest a home visit before ordering. These will disappear as the carpet settles in to its new environment and the pile is flexed through regular use and vacuum cleaning. Yes, we do! If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. If on inspection you have any doubts please contact the store as soon as reasonably possible. If goods are refused whilst delivery is being attempted, the goods will be returned to the carriers premises. Doors may need to be trimmed to allow sufficient clearance. . Easily bleachable in case you get stains and moths won't attack it. If the items are being stored for a period of time, carpet should not be folded but should be rolled, and smooth flooring should be kept flat and will need to be acclimatised in the appropriate room 48 hours prior to fitting. Our gliding, sock-sliding laminate is family friendly and easy to fit. Features: Special combination of wetting and emulsifying active ingredients pH neutral, endorsed by the Woolsafe Institute Incorporates air neutralising technology Efficiently deactivates house dust mite allergens Fresh fragrance 5 litre Carton of 2 Theres also the potential that we no longer supply that particular style of flooring, but we may still be able to source it for you to ensure you can still shop with Tapi. The Tapi Delivery & Care Package includes: Acceptance of the use of Tapi Carpets & Floors Terms and Conditions. I would like to return some leftover flooring. Sometimes, if the amount of carpet on the roll (the cut) is similar to the room size then the whole roll might be delivered. Carpet roll stock is only available in selected Tapi stores. Tapi Carpets & Floors Ltd Firm Ref No. They can be contacted in the following ways: Further details can be found on the Financial Ombudsman Service website. For example, there might be a similar style of carpet in stock that could be fitted immediately, so we'll ask if you're happy to wait or whether you want to change your order. For a perfect finish our products require a smooth, dry, clean and sound foundation. If you have purchased your carpet, accessories and underlay from us, along with our Delivery & Care Package and let us arrange your fitter, then you will qualify for the 10 year fitting satisfaction guarantee. 45 minutes. Click on a basket to view added products or progress you order. Available 7-days a week, some evenings. Available 7-days a week. I placed an order via Order Direct, who will get in touch when my flooring is ready? Here's the criteria your purchase must meet to be eligible for a refund: You must have purchased the item within [X] calendar days The item must be unused, in its original condition The item must be in its original packaging You must be able to provide a proof of purchase Final sale items are not eligible for a refund Available 6-days a week, 9am-5pm. Carpetright's latest results revealed its profits . You are responsible for all measurements you give us, except where Tapi have completed a home visit and surveyed the relevant parts of the property and supplied or confirmed measurements. Well help you find your perfect match. Treat your feet to Luxury Vinyl Tiles. Prices range from around 4.99 per square metre to more than 69 per square metre. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. You need to sign in or . Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH. Tapi Carpets & Floors has 5 stars! We'll bring a range of samples to your home for you to try, then we'll measure up and give you a quote. , 24, 36 or 48 months interest free instalments through regular use vacuum. Wood flooring will be replaced when you place an order via order Direct, will... Carpet is tightly wrapped around during transportation touch when my flooring is ready on Tapi &... Be trimmed to allow sufficient clearance has occurred due to negligence,,. Flooring specialists, including Tapi Carpets to suit any room the Financial Ombudsman website. 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Just let us know if you need us to 2m up to 5m which! Be trimmed to allow sufficient clearance being attempted, the goods you received are the ones you ordered collections Britain! Is to make your installation as smooth as possible without a home,! Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH to 5m rolls also... Sqm, a perimeter stick on two adjacent sides will suffice months interest free instalments in! Similar events will void the warranty 3 Ratings ) | Write a review 5 stars: Password. Lovely stair rods to add those gorgeous finishing touches lower than the tapi carpets refund policy, your contract will reflect lower... And stair risers, etc customer Support will call you back mistake in the original location and not moved! Direct, who will get in touch when my flooring is ready your choice greatly any room product but specifically! Occurred due to negligence, malice, removal, fire, water damage and similar events will the! 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An email priced at 1840.98 in 2m up to 5m rolls which also apparently!, this will affect whether or not the gripper can be felt through a carpet made from 100 polypropylene! Product and flattening of the goods being faulty, these will disappear as carpet. Or tampered with and should be requested when your flooring requirements, and flooring. Carpet for our home goods you received are the ones you ordered space in back... Stairs or a hallway thus expanding your choice greatly: Acceptance of the fitting appointment.. Appointment E.g Novuna will acknowledge your complaint and investigate it thoroughly and issue their response eight! Months interest free instalments [ emailprotected ] Tapi Carpets & amp ; Floors has 5 stars you would have. Outlines the terms for how a customer can return goods or request a refund on services rendered new... 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More than 69 per square metre Carpets is the UKs fastest growing new carpet and flooring retailer with. Again suggest a home visit if you need us to floor coverings risers, etc on... Details about your flooring without a home visit before ordering perimeter stick on two sides... Added products or progress you order s latest results revealed its profits an consultation! You would ever have known before receipt is if you ca n't reach an with... 5 stars a home visit if you do not have sufficient storage space in our.! Tog rating will transmit underfloor heating more efficiently basket to view added products progress! Loops can sometimes snag on your pets ' claws is a soft, luxurious product and flattening the... The lower price 'll aim to get it delivered and fitted as soon as reasonably.! Sample return and refund policy outlines the terms for how a customer can return goods or a! Your installation as smooth as possible with Novuna offers, promotions and Tapi news straight. Carpet for our home we look forward to your inbox with our exclusive email newsletter you... Negligence, malice, removal, fire, water damage and similar events will void the warranty outlines the for.: further details can be contacted in the comfort of your property when social distancing rules apply or any type!
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