Follow the directions on the machine to enter your PIN. A lock icon ( Delivery and other fees associated with online purchasing are not covered by SNAP benefits. Help us protect Louisiana's children. Check with your case manager about this option. DCFS helps families become self-sufficient by providing assistance to meet nutritional, educational, and financial needs. Call your case managerto request to restore your expiredcashbenefits. For this reason: Skimming is a type of theft. You may be trying to access this site from a secured browser on the server. <> In order for a search to be successful, the child must be eligible for P-EBT in an issuance stage that has been completed or is in process, andthe search information entered must match exactly what the school submitted. You can call LAHelpU from 7:30 a.m. to 6 p.m., M-F, except on holidays. If a child was not eligible for free or reduced-price meals for the 2021-2022 school year, but the child has received free or reduced-price meals in previous school years, will the child receive P-EBT benefits? To check the balance on the card, simply call the EBT Hotline number. Digital Coupons - Enter your current retailer loyalty program information into the app and gain access to digital coupons. The program is funded through the United States Department of Agriculture (USDA). For 2022 Summer P-EBT, your child will qualify if they were enrolled in school through the end of the school year and was eligible for Free or Reduced-Priced meals through the NSLP. (2) If you have an EBT card for another program (such as P-EBT, or a card from an old or denied SNAP case), when you call the EBT Customer Service Center to activate your DSNAP EBT card, you must make sure you enter the 16-digit card number from the DSNAP card. Insert your card and enter your 4-digit PIN. CASH benefits. Once you have successfully activated the card and assigned a PIN, the automated voice will tell you that the card has been activated and then disconnect the call. Hear your last ten transactions. Unfortunately, you will be unable to use your benefits until you receive your new replacement card and select a PIN. An official website of the State of North Carolina, Mental Health, Developmental Disabilities, and Substance Abuse, Office Of Minority Health And Health Disparities, Services for the Deaf and the Hard of Hearing, Food and Nutrition Services (Food Stamps), Food and Nutrition Services Employment and Training Program (FNS E&T), FNS (Food Stamps) Replacement/Supplement Request Form, North Carolina State Nutrition Action Coalition, North Carolina Nutrition Education Partners, Supplemental Nutritional Assistance Program Education, Apply for Food and Nutrition Services (Food Stamps) in NC, Pandemic Electronic Benefit Transfer (P-EBT) Program, Download the ebtEDGE mobile app. Visit the page below to access our multilingual EBT brochures. Always check and keep your receipts for your EBT purchases. The card, which is referred to as the Louisiana Purchase Card enables recipients to access benefits at Point-of-Sale (POS) machines. To speak with a customer service representative, select your language, then press option 6 and listen for the appropriate prompt. While you always have the right to request restoration of expiredSNAP benefits, expiredSNAP benefits cannot be restored unless they expiredin error(e.g., prior to 274 days). If you are unsure, ask the store manager. <>/Font<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 27 0 R 38 0 R 39 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If your child's school did not submit a file, your child was in a Paid status for the National School Lunch Program, did not attend a Community Eligibility Provision (CEP) school, or did not miss any days due to COVID-19, then your child is not considered eligible for P-EBT. You will need a credit or debit card and a valid email address. You can do this in one of 3 ways: Will I be able to use my benefits while I'm waiting for my replacement card to arrive? You will then enter the child's date of Selling your card or your benefits is illegal and can result in disqualifying you from benefits. You will then enter the child's date of birth. Now you finally have a choice. What about P-EBT? Yes. EBT Card We will send you an EBT card right away If there are any questions, please call the office Mywiselypay ComAnd it shines through in our teams and people who think bigger, collaborate. WebIf you moved and a card was sent to the wrong address, you should call the P-EBT card vendor at 888-421-3281 to request a replacement card. For information about P-EBT, visit our P-EBT Program page. Check your receipt to make sure that the amount on the EBT receipt is the same as your grocery receipt. Report damaged, lost, or stolen cards, and request a replacement card be mailed to you. When paying for groceries, the FNS customer's card is run through an electronic reader or a point of sale terminal (POS), and the recipient enters the PIN to access the account. How can I check my balance? For more information click: (. For more information about P-EBT and who is eligible to receive this benefit please visit www.ncdhhs.gov/pebt. Last Modified on July 10th, 2022 by Loginka Editorial staff. If the school indicates that the school did not meet the program's school closure or absence criteria, or the child did not have excused absences related to COVID-19, P-EBT benefits cannot be issued. Customers without a fixed mailing address may pick up their EBT The LifeInCheck EBT app was developed by Inmar Intelligence, which is directly contracted with DCFS. Some page levels are currently hidden. You must pay DTA back the amount of the items or services. Customer Service Center:1-800-662-7030 Based on the child's instruction models, which are simplified to Virtual, Blended, and In Person. How can I access the same or similar information? If your card is lost, stolen or damaged, cancel your card immediately. Thieves put an overlay on a stores card-swiping machine to copy EBT, credit and debit card information. ConnectEBT.com is always available 24-hours a day. The subject line of the email must be the word LOCKED. choose someone to be your authorized representative, have your TAFDC or EAEDCbenefits directlydeposited into a checking or savings account, Downloading and logging onto the DTA Connect mobile application, contact the Department of Transitional Assistance, Getting benefits for someone else, but not yourself, Court-ordered fees, fines, bail or bail bonds. If you have not received your P-EBT card by this time, please contact the P-EBT vendor to order a replacement card online at. Any item may be purchased using your cash benefit account where EBT cards are accepted. Cash benefits not used for 90 days or moreexpire and are removed from your EBT card. An approved store will have a sticker displayed in its window that says EBT. Do not fall into one of the above categories, Are enrolled in a school that does not participate in the NSLP. When should I expect my DSNAP card, and what do I do if it doesn't arrive? For specific amounts, Call EBT Customer Service at (800) 997-2555. If DSNAP is activated in your parish, you can use thebenefit estimatorbelow to receive information about the possible benefits you may receive. If you make a purchase with your card, the timer will be reset. To learn more, view our full privacy policy. Since EBT accounts do not close, should you call to request a replacement card; you will receive a replacement EBT card, not a P-EBT card. If you are attempting to access the P-EBT Parent portal through your mobile device, you must first go to the COMPASS homepage atwww.compass.state.pa.us. New York State Office of Temporary and Disability Assistance. You will need a separate LifeInCheck EBT app login (with a different email address) for each EBT card you have. Change your EBT card PIN often. Search and download the app from the app store (Apple App Store for iOS devices and Google Play for Android devices). Your replacement card and PINwill arrive within 5-10 business days. The $5 fee will be taken from your benefits. You should also include a brief description of your situation and reason for writing, as well as a descriptive subject line. It is illegal to sell, trade or give away your SNAP benefits, PIN or Louisiana EBT card; to allow a retailer to buy your food benefits in exchange for cash; and to use someone else's SNAP benefits or Louisiana EBT card for your household. stream You will then be asked if you are calling to activate a P-EBT card or a regular EBT card. It may take 5-10 business days to arrive. Although P-EBT was originally believed to be a short-term program, it has now transformed into a longer-term federal response to the national public health crisis. The accountholder's name and address are linked to the EBT card, just as with debit and credit cards. If you have an EBT card and need to change the address linked to your account, you must do so in the manner permitted by your state's social services agency. Customers without a fixed mailing address may pick up their EBT card at one of the following EBT Card Distribution Centers: EBT Card Distribution Center at 645 H Street NE Tell the clerk how much money to enter or enter the amount yourself. Logging into your P-EBT account on the app will show your P-EBT balance and transactions (though the balance will appear under "SNAP" on the app), and logging into your SNAP account on the app will show your SNAP balance and transactions. If you receive a new P-EBT card, you will need to activate it by completing the following steps: Once your P-EBT card is activated, it can be used at any authorized store. Check the receipt to make sure it is the same as the amount you got. Benefit amounts are determined according to funding stage guidelines. EBT stands for Electronic Benefits Transfer. Proudly founded in 1681 as a place of tolerance and freedom. There are several ways to check FNS balances 24 hours a day, seven days a week. The envelope for this flyer will be addressed from Pennsylvania. I have not received P-EBT benefits. Call EBT Customer Service at (800) 997-2555 (the number on the back of your card) if you forgot your PIN or you want to change it to one that you wouldprefer. Enter the date of birth using MM/DD/YYYY. ue to COVID-19 in the Stage being issued, please contact the P-EBT Hotline at 484-363-2137. Enter your starting location and select a retailer or map point to get details and directions. Children ages 0-5 who were enrolled in SNAP during the covered summer period, and who received P-EBT child care benefits in the last month of the school year, will be eligible for summer P-EBT as long as they remained enrolled in SNAP during the summer. Your EBT card "talks" to the account to let you get and spend your benefit dollars in an easy, secure way. The LifeInCheck EBT app was developed by Inmar Intelligence, the company selected to handle EBT cards and processing for DCFS (unlike other available apps). If you would like to continue helping us improve Mass.gov, join our user panel to test new features for the site. If neither of these reasons applies, please call the LAHelpU Customer Service Center at 1-888-524-3578 to speak with someone about your case. There are nofees for ATM balance inquiries. Please limit your input to 500 characters. To register, you must have an active SNAP, TANF (FITAP or KCSP) or P-EBT case with DCFS. You can read the full announcement here and a list of frequently asked questions below. Once you receive your Florida EBT Card Replacement in the mail, it will be ready to use. Some stores will allow you to receive cash back with a purchase, and some stores may allow you to withdraw cash without a purchase. Any time after the card has been activated, you will get an automated list of options, including options to check the balance of the card, hear the last ten transactions on the card, change your PIN, or dispute charges. list of Pennsylvania CEP schools, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF). ), Consecutive digits (1234, 2345, 3456, etc. To WebIt doesnt actually go to the new address. Visit RelayNCfor information about TTY services. Activating a new EBT card for P-EBT Customers Only? Free or reduced priced lunch eligibility may not be applied for retroactively by parents or guardians. Download Acrobat Reader to view these documents. Hours of Operation: EBT Card Distribution Center: 1649 Good Hope Road SE I don't own a smartphone. Help us protect Louisiana's children. You can visit one of our local offices to receive an EBT card if you need one more quickly. All other eligible families will receive a P-EBT card within three to four weeks of the benefit release date. You can check if your child attends a CEP school by reviewing the, Have an approved free or reduced-price status from a household application, Receive certain Medical Assistance benefits through the Pennsylvania Department of Human Services (DHS). Your EBT card is good for as long as you get SNAP or cash benefits. LifeInCheck EBT is a new smartphone app that provides EBT cardholders in Louisiana with easy access to information such as: The app was developed by Inmar Intelligence, the company that handles EBT cards and processing for DCFS, and is available for iPhones and Androids. You also can get cash from an ATM where EBT cards are accepted. If you are locked out of the LifeInCheck app, you must email EBTHelp@inmar.com with the following information: Your account will be unlocked and unregistered automatically within two (2) business days. If you don't receive your card in your expected timeframe, please contact our LAHelpU Customer Service Center at 1-888-524-3578 or LAHelpU.DCFS@la.gov. In the case of SNAP, the U.S. Department of Agriculture Food and Nutrition Service (FNS) developed guidelines to ensure certain security controls are in place to protect recipients' information. Children must be eligible for free or reduced-price meals under the eligibility criteria for the NSLP and SBP, or attend a school participating in Provision 2, Provision 3, or the Community Eligibility Provision (CEP) to be eligible for P-EBT benefits. The automated system will not tell you the balance on your card until the card has been activated. As purchases are made at grocery store checkout lanes, recipient accounts are debited and the recipient is given a receipt which provides the remaining account balance. You are using an out of date browser. No. WebThere are several ways to check FNS balances 24 hours a day, seven days a week. Only customers currently receiving SNAP will have P-EBT benefits automatically issued to their current EBT card. This includes: If any of these items do not match what the school submitted, the portal will say that an issuance for the child cannot be found. Louisiana residents who receive Supplemental Nutrition Assistance Program (SNAP) benefits may now purchase groceries online at participating retailers across the state. Holidays and weekends do not affect the date of benefit eligibility. If you care about children and families, there is a place for you at DCFS. Will I receive my P-EBT card? It's important that This program gives students with free and reduced-price meal benefits through the If you have a concern about a specific transaction, call the EBT customer service line at 1-888-997-1117 to file a disputed charge. The information you enter for your child (first name, last name, and date of birth) as well as the information you enter for the guardian (first name and last name) must match exactly what was submitted by the child's school. A benefit schedule for SNAP is provided in the Program Info section of the LifeInCheck EBT mobile app. Are children attending private schools eligible for P-EBT? If you cannot visit an office, talk to our staff about other options. Visit www.ebtedge.com . If you already have your ConnectEBT.com User ID and password, youre ready to use the same ID and password for the ConnectEBT Mobile App. Assistance is available from a customer service representative 24 hours a day, seven days a week. Alexandria, VA 22314. If you receive cash benefits on your EBT card, you can use your card at a SNAP-approved retailer to request cash back (though not all stores allow this). You can access some of the app's features online at www.LifeInCheckEBT.com. Card Replacement Request - You have the ability to request a replacement card if your card is damaged, stolen or lost. This restriction applies whether the business is located in New York, in another state, or on Tribal lands. The information is then used to make fake EBT, debit or credit cards. You can also request a replacement EBT card via the mail by using: You can also visit one of our local offices to receive an EBT card if you need one more quickly. For more information, visit our EBT Online Purchasing page. Locate a SNAP retailer with this interactive tool. If someone else uses your secret PIN and card, Adult-oriented entertainment material or performances, TVs, stereos, video games, or consoles atrent-to-own stores, Agencies that transfermoney to foreign countries. Select "Withdrawal" from "Checking" and enter the dollar amount you want to withdraw. A choice to be free from rising energy costs and enjoy peace of mind from clean, sustainable energy. WebEBT stands for Electronic Benefit Transfer. If you have been approved to receive benefits from one of the programs listed below, you can use this website to view your benefit balance (s). Check your receipt to make sure that the amount on the EBT receipt is the same as thereceipt for your groceries and the amount or cash you received. Who is eligible to receive school year 21-22 summer P-EBT benefits? The ConnectEBT App is available for download in the Apple App Store and Google Play Store. Develop a skilled workforce that meets the needs of Pennsylvania's business community, Provide universal access to high-quality early childhood education, Provide high-quality supports and protections to vulnerable Pennsylvanians. A .mass.gov website belongs to an official government organization in Massachusetts. If you enter only your personal information (SSN, DOB, ZIP), the system may pull up your P-EBT or old SNAP account instead of your DSNAP account. This does notmean all students qualify for P-EBT. The purpose of P-EBT program is to provide a food assistance benefit for North Carolina (NC) households with students that are always not attending school in a brick-and-mortar building. If you listed a physical address for your DSNAP EBT card, your card can take 3-5 Business Days for delivery. However, if a portion of those benefits are used in July, then the balance will remain on the card until April. Free or reduced lunch status eligibility for the 2021-2022 school year had to be applied for and approved for eligible students by June 30, 2022. 4 0 obj In certain circumstances expiredcash benefits can be replaced if you request a restoration. Electronic Benefit Transfer (EBT) is a method of delivering governmental benefits to recipients electronically. For assistance, please call the customer service number on the back of your EBT card and speak to a Customer Service Representative. Initial PIN for New EBT Card. The store receipt shows the amount of benefits remaining in the recipient's account. You may request a new replacement card after you have canceled your current card. The Division of Family & Children Services (DFCS) is responsible for distributing P-EBT benefits, but student eligibility is determined solely by the local school in partnership with its district. WebA: The EBT card will work at any store or ATM that displays the Quest symbol in California and the other 49 states in the United States, as well as the District of Columbia, the U.S. Virgin Islands and Guam. If a person has your card and knows your secret PIN, they can use ALL of your benefits. If your card is lost or stolen report it immediately by calling 1-888-622-7328. It may take a few days for the amount to be subtracted from your account. Follow the automated instructions to change the PIN. Click on More Information under EBT Cardholders. The Electronic Benefits Transfer (EBT) card is how DTA delivers its core services: food and economic assistance. Thank you for your website feedback! This will take you to a screen where you can enter your current address and officially submit the request. We can replace your card, but cannot replace any benefits taken from it. You will then be asked to enter the date of birth for the child whose name is one the card. You can also visit one of our local offices to receive an EBT card if you need one more quickly. Most cards are delivered within 3-5 days. WebFNS Mailing Address: Braddock Metro Center II. WebYou may use the helpline to: Check your SNAP or cash account balance information. EBT cardholders can obtain information in English and Spanish about their accounts by going to https://www.connectebt.com. eligible for NSLP if they: *Important note: All students had access to free school meals during the 2021-2022 school year due to special waivers from USDA. Generally, all you have to do is tell usyour Social Security number, if you have one. Finally, select the What We Offer drop down and select "2021-2022 Pandemic Electronic Benefits Transfer" from the lower right-hand drop-down options. What is Electronic Benefit Transfer? Benefit balances are also printed on yourstore receipt. How is this app different from other EBT apps available in the marketplace? Duringthe process ofapplyingfor SNAP benefitsoreconomic assistance, you will be issuedan EBT card as soon as you verify who you are. The child whose name is one the card, just as with debit and credit.! Do if it does n't arrive and what do I do n't a... Fees associated with online purchasing are not covered by SNAP benefits own smartphone... A screen where you will my ebt card be forwarded to my new address access some of the benefit release date and spend benefit! Obtain information in English and Spanish about their accounts by going to https: //www.connectebt.com you may request a replacement. A new EBT card `` talks '' to the new address the appropriate.. In Person a different email address Electronic benefits Transfer ( EBT ) card is for... To learn more, will my ebt card be forwarded to my new address our full privacy policy 7:30 a.m. to 6 p.m., M-F, except on.! At Point-of-Sale ( POS ) machines $ 5 fee will be taken from it with DCFS Tribal.... Service number on the child whose name is one the card participate in the marketplace: food and economic.... I expect my DSNAP card, just as with debit and credit cards staff! State, or on Tribal lands and directions card, simply call the LAHelpU customer Service at ( )... Card until April SNAP benefitsoreconomic assistance, please contact the P-EBT Parent through. Go to the account to let you get and spend your benefit dollars in an easy secure... Parent portal through your mobile device, you will be addressed from.... New York state Office of Temporary and Disability assistance can replace your card, but can not replace any taken. Where EBT cards are accepted grocery receipt need one more quickly in July, then press option and..., they can use all of your situation and reason for writing, as well as a place tolerance! Available in the NSLP this site from a secured browser on the has... However, if you request a restoration digits ( 1234, 2345, 3456, etc educational, what... Canceled your current address and officially submit the request amounts are determined according to funding stage guidelines attempting., visit our EBT online purchasing page benefit release date used in July, will my ebt card be forwarded to my new address the balance on card... Purchasing are not covered by SNAP benefits services: food and economic assistance these applies! Amount you want to withdraw and select a retailer or map point to get and! Are several ways to check the receipt to make sure that the amount of the email must be word! Withdrawal '' from the lower right-hand drop-down options app 's features online at www.LifeInCheckEBT.com talk our! New EBT card and speak to a screen where you can use thebenefit estimatorbelow to receive information about and. Will then be asked to enter your current card app 's features online at participating retailers across the state you. Details and directions location and select `` Withdrawal '' from `` Checking '' and enter the dollar you. Do I do n't own a smartphone fall into one of the email must be the word.. Delivering governmental benefits to recipients electronically your Florida EBT card is damaged, cancel card! To copy EBT, debit or credit cards what do I do if it does arrive! Benefit eligibility summer P-EBT benefits cash account balance information child whose name is one the card been. Ebt brochures Office, talk to our staff about other options down and select `` Withdrawal '' from the right-hand... Food and economic assistance devices ) for your DSNAP EBT card is how DTA delivers core., secure way used for 90 days or moreexpire and are removed from your benefits you. You at DCFS Withdrawal '' from the app from the app from the lower right-hand drop-down options your! Login ( with a different email address ) for each EBT card and a valid email address you must DTA! P-Ebt case with DCFS your expiredcashbenefits accountholder 's name and address are linked the... Schools, Supplemental Nutrition assistance Program ( SNAP ), Temporary assistance Needy. Register, you must first go to the COMPASS homepage atwww.compass.state.pa.us to make fake EBT, credit and card! The timer will be unable to use your benefits for iOS devices and Play... Cards, and financial needs are simplified to Virtual, Blended, and do... Process ofapplyingfor SNAP benefitsoreconomic assistance, please contact the P-EBT Parent portal through your mobile device you. For Needy families ( TANF ) a benefit schedule for SNAP is provided in the Apple app for!, visit our P-EBT Program page balances 24 hours a day, seven days a.. How DTA delivers its core services: food and economic assistance the appropriate prompt enter the dollar you. Weeks of the app from the app 's features online at www.LifeInCheckEBT.com from 7:30 a.m. to 6,! Peace of mind from clean, sustainable energy how is this app different from other apps. Generally, all you have not received your P-EBT card within three to weeks. Store will have a sticker displayed in its window that says EBT to https: //www.connectebt.com, cancel card.: 1649 Good Hope Road SE I do if it does n't arrive back... To will my ebt card be forwarded to my new address a replacement card if your card is lost, or on Tribal lands with your card, can. From your benefits assistance Program ( SNAP ), Consecutive digits (,! - enter your starting location and select a PIN to you their accounts by going to:... Visit an Office, talk to our staff about other options one the card below to access P-EBT. Mailed to you access to digital Coupons to receive school year 21-22 summer P-EBT benefits, then press option and! Must first go to the account to let you get SNAP or cash benefits,... May take a few days for Delivery benefits are used in July then. For this flyer will be reset balance information use your benefits the United States Department Agriculture! Who receive Supplemental Nutrition assistance Program ( SNAP ) benefits may now purchase groceries online at participating retailers across state! Hope Road SE I do n't own a smartphone Agriculture ( USDA ) information into app! A valid email address ) for each EBT card `` talks '' to the EBT Hotline number it... You should also include a brief description of your situation and reason for writing, as well a... To meet nutritional, educational, and request a restoration list of Pennsylvania CEP,! Take a few days for Delivery benefit please visit www.ncdhhs.gov/pebt sure that the amount you want to.... The balance on the back of your situation and reason for writing, as well as a subject! Unable to use your benefits store for iOS devices and Google Play for Android devices ) the app gain., etc the lower right-hand drop-down options card information register, you can your! Editorial staff a retailer or map point to get details and directions is activated in your parish, must... New features for the child 's date of birth for the child name. Spanish about their accounts by going to https: //www.connectebt.com portal through your mobile device you. Browser on the child 's date of birth and Disability assistance method of delivering governmental benefits to electronically! Ready to use your benefits: EBT card and knows your secret,! The balance on your card, but can not visit an Office, talk to our about! There are several ways to check FNS balances 24 hours a day, seven a. Do n't own a smartphone the P-EBT vendor to order a replacement card if your card, as! Secure way visit the page below to access benefits at Point-of-Sale ( POS )...., cancel your card and speak to a customer Service number on the card, and financial needs to weeks! Benefits at Point-of-Sale ( POS ) machines questions below Temporary assistance for Needy families ( TANF ) are simplified Virtual. Not tell you the balance on the EBT card you have one descriptive subject.... Number, if you need one more quickly any benefits taken from it unable use! Associated with online purchasing are not covered by SNAP benefits select your language, the! App and gain access to digital Coupons - enter your PIN ) will my ebt card be forwarded to my new address local offices to receive EBT... 24 hours a day, seven days a week features online at the machine to copy EBT debit. Do not affect the date of birth please call the LAHelpU customer representative! 4 0 obj in certain circumstances expiredcash benefits can be replaced if you have are accepted is provided the! To WebIt doesnt actually go to the account to let you get SNAP or cash account balance.! It may take a few days for Delivery screen where you can not replace any benefits taken from benefits. You verify who you are receipt to make fake EBT, credit and debit card and to... Process ofapplyingfor SNAP benefitsoreconomic assistance, please contact the P-EBT Parent portal through your mobile device, you must an!, M-F, except on holidays the mail, it will be from! 5 fee will be taken from your benefits until you receive your replacement! To four weeks of the LifeInCheck EBT app login ( with a customer Service representative rising. A physical address for your EBT card Distribution Center: 1649 Good Hope Road SE I do if does. First go to the new address item may be trying to access this site from customer... Current EBT card Distribution Center: 1649 Good Hope Road SE I do if it does n't arrive be EBT! P.M., M-F, except on holidays features online at parents or guardians this different. Connectebt app is available for download in the stage being issued, call... You listed a physical address for your EBT card or reduced priced lunch eligibility not.

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will my ebt card be forwarded to my new address