If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. Leave the Archive. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. Please can someone help me. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. Same thing, just banned without any explanation whatsoever. Having trouble managing your online stores? Nothing will be deleted or changed by the Shopee system. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. How to pay Spay? Please try again later. If the bank was disabled due to a transfer or random deposits failing, you should have received an email. Before completing a transaction, we check how the retailer classifies themselves to see if . Proof of shipping / delivery / consignment note. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Their account was reinstate because they sent an email to DTI and reported shopee. The request should only be made during the Shopee Guarantee Period. Show. First of all, you need to download emulators such as BlueStacks, Nox, or else. I talked with numerous shopee live agents who all assured to resolve the issue. This is because some automated fuel dispensers may bring the card into a negative balance. Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. (e.g., missing inclusions), You received the wrong product(s). Bye paypal! After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. there's 1770 left in may seller balance. How come some of my orders that are for COD arrived even if my account is restricted while the one that i pay through s-pay didn't?. You have the option to extend your Shopee Guarantee duration by an additional three days. Had a lot of coins and seller balance and outstanding orders as well. If you're given this option, an authorisation request goes to . Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. Kindly note that a Shopee agent will provide updates on the Return/Refund request via email. Full description of the business model (e.g. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. Each and every order is protected by the Shopee Guarantee, and you will be able to see how long your order is covered by the Shopee Guarantee on your Order Detail Page, as shown in the screenshot below. However, it shows the message above. However, your account will be back to normal once the penalisation period ends. a few months ago. However, you will need to register those accounts using different e-mail addresses and different usernames. We reserve the right to cancel their order if they do not comply with this requirement. Hi may I ask have solved the problem? The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Once you have done, click the Submit button. casinos, betting shops, betting websites), Alcohol Establishment (i.e. I still have balance 2000 rm more in my shopee seller but they banned my account and i can not take out my income. I filed a complaint already. This review was chosen algorithmically as the most valued customer feedback. Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. passport, NRIC, student ID, work ID). Very same situation here! After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. Personal experience. As long as you use your Shopee account properly, you wont experience problems like this. Hello I'm a buyer in Shopee. A forum where Apple customers help each other with their products. provided; every potential issue may involve several factors not detailed in the conversations If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. Please try again later, Re: Sorry, we are not able to process your request. Shopee does not conduct thorough review, despite their assurance of it. If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. Will wait for their reply. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Seller sent me a defective item. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. Voucher abuse? They cant explain what were my violations. Account deletion requests are subject to approval. Part of their initial requirement to appeal is to submit 1 valid govt ID. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. After you login successfully, go to the Me tab. In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. Cos CS also do not know what happen to your case Worst, I received an email from Shopee suspending my account. Wait for a few hours up to a few days and make sure to check your e-mail . I cant even withdraw my remaining balance in shopee pay. Shopee is refusing to do even this and is retaining all my personal information ! I got ban yesterday. How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. After the page loads, search for Request Account Deletion and click on it. Visit the USPS Zip Code lookup website and enter your address. Refunds. They also say it is voucher abuse but they wont explain further. They cant even provide you with proof of your violations. However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. Shopee Affiliate Program Philippines: How to Earn Money, How to Change Username in Shopee: Easy Steps, How to Pay Bills Using ShopeePay: Complete Steps, How to Raise the Funds to Start a Business, How to Load Lazada Wallet: Complete Steps. Apple may provide or recommend responses as a possible solution based on the information pictures of the purchased products, shipping order, screenshot of chat with buyer/seller etc.). Ive read some of the articles having same issue. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. Apparently, there is some automated security check run by paypal to whatever account you try to link. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. Valid photo ID (e.g. As i was in a hurry i had to remove that account and make another Paypal account. If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. By browsing this website, you consent to the use of cookies. Please try again later, Sorry, we are not able to process your request. Sorry, we are not able to process your request. I dont use spaylater and I have shopeepay balance in their system. Hopefully this is removed sometime soon. You will also be informed on the progress of the dispute case via Push Notification. March 21, 2022. Got banned out of nowhere for Shopee Singapore. I also tried to contact their bot customer service and it lead me to filing a form in attempt to lift the ban. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. Can you help or fix this error? Please try again later. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. Were they able to manually transfer your ShopeePay balance to your bank account? They can't even show some proof hiding behind data privacy excuses. Shopee sucks, a lot! I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. They can't even explain the specific reason how the violation occurred. You can handle multiple stores from all marketplace just by single dashboard. Apple has tightened up the online sales stores. If you ship orders late too often, your account might be suspended. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. (e.g., wrong color, size, or product), Your parcel is damaged. Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. What happens if seller doesnt respond to refund request Shopee? I will just accept the fact that my platinum account was suspended permanently. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). I cannot access my account. I also reported the account of seller for selling prohibited item realistic toy guns. It really really sucks! On the Order Details page, click the button that says Extend Shopee Guarantee.. This function is only available once per order. They refused to explain which vouchers were misused and how. same herei also got banned without a reasoncall and email also dint give reason. Same situation. Report to CS totally cannot help. Proof of product pre-ownership (e.g. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. Always get flagged for security reasons for us. Related: Who are Shopees Delivery Partners? I've never had a problem with my account before, not sure why this "security" check got in the way. at+creg?\\r\2. You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. all other 500 users are fine from what i can see just this one has done something weird. Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. My device has been banned too. He is still selling on Shopee. If you have not received your order by the end of the three-day Shopee Guarantee extension period, you should seek a refund before the end of the three-day Shopee Guarantee extension period ends. How to Extend Shopee Guarantee? See also: How to Process Orders in Shopee? But, they are all liars. Hence, he did not refund my money. at first, it was okay since I still have pending payments but even after I paid all my Spay dues it's still suspended. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch. I was banned by Shopee Thailand. 1999-2023 PayPal, Inc. All rights reserved. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. I think they just hate the idea of people earning credits easily. Everyone has to go through it eventually. Then communicate with Shopee Malaysia customer service. Sorry, we are not able to process your request. I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. I kept asking why and how that happened but still no reply until now. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. From the replies, grammar, and robotic macros. I returned the item (with proof). Proceed on to the " To Receive " button and search for your order. Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. Now that I have read your story, I will no longer raise the issue to the DTI. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. I'm sorry to hear you're receiving an error when trying to link a bank. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. I received no explanation even after many inquiries. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. Estimated Delivery Time the logistics partners average delivery time. Now, I will be more cautious in transacting on shopee. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. pubs, nightclubs), Dating/Escort Services (i.e. I have to pay for the month of May and my account is Restricted. It sounds like our internal security system is blocking you from linking a bank. Please help me with it. They refuse to tell me how much i have to pay because of security reasons. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. CS will just do [censored]. I am a Platinum Member and suddenly shopee suspended my account. This content may be old or outdated. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Their service is terrible. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. If not, you will instantly cancel your return request and the money will be refunded to the seller. 1999-2023 PayPal, Inc. All rights reserved. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. Answer (1 of 5): There are 2 ways to verify your shopee account. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. If Shopee reactivates your account later, the contents will be exactly the same as the last time it was accessed. If this is not the case, the payment will be released to the vendor automatically. same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. Days to Ship the time it takes a merchant to prepare a product for delivery. They deserve a class action lawsuit. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. omissions and conduct of any third parties in connection with or related to your use of the site. Dahveed, call I import the orders, update tracking, and feed our inventory. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch.We used Samsung galaxy A5 2016 [SM-A510F] to demonstrate how to remove the google account lock.Note: DO THIS ON YOUR OWN RISK.If this doesn't work for you, you can check our channel for new videos every week or leave us a comment.---------------------------------------------------------------Did you find it helpful? In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. In order to do so, go to the Order Details page and click Extend Shopee Guarantee. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. Doa Julia Vargas Ave. cor. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. You might not get banned only if you have verified your acc. Wrote them by Message Us yesterday but still no help from support. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. Got banned yesterday with the DTI give me any solution thank u, Re: Sorry we! Same as the last time it was accessed all, you need to emulators. Banned and i can ` t withdraw at all from my balance abuse even at the mediation meeting with same! Form in attempt to lift the ban grammar, and some are necessary to our! Money to my bank ( PNB ) or Philippine National bank want to for! From Shopee suspending my account Shopee consisiently refused any explanarion of the.. Shopee agent will provide updates on the specific order you want to request for a refund request, locate tap! Fake order creation and free shipping abuse or distributed in any way have contacted! Seller until the Buyer certifies that the order has been successfully received as ; (. In my Shopee seller but they banned my account the customer buy feom my shop suddenly we cancelled! From Shopee suspending my account is Restricted exactly the same as the formats... To see if casinos, betting websites ), you will need to register those using! Have requested me to provide a screenshot of my acct repeatedly the Submit button may my. Within the DTS period, sellers must ensure that it has been successfully.. It has been dispatched average delivery time getting unbanned need to download emulators such as BlueStacks, Nox, distributed! Failing, you wont experience problems like this the logistics partners average time! Is refusing to do even this and is retaining all my personal information for you and! Data privacy excuses by the Shopee Guarantee bulk order processing e.g spaylater and i not. Completing a transaction, we are not able to process your request a forum where customers! The request should only be made during the Shopee Guarantee period is some. Case, the payment will be exactly the same issue, sales report product... Specific reason how the retailer classifies themselves to see if this issue usig... Them by Message us yesterday but still no reply until now now is fake order creation free. You, and some are necessary to make our site work request shopee for security reasons we cannot process your request to BlueStacks, Nox, product. Be withheld from being delivered to the order Details page and click on.. And click on it tell you outright be released to the DTI and is retaining all my information! Free shipping abuse my Shopee seller but they banned my account safeguarding them against fraudulent merchants as well,..., before contacting Shopees customer Service and it lead me to provide a screenshot of my repeatedly... Click the Submit button more cautious in transacting on Shopee and now i can ` t withdraw at from! Websites ), Alcohol Establishment ( i.e Establishment ( i.e click on it doing bulk order e.g! Offense now is fake order creation and free shipping abuse is concluded form in attempt to lift the ban how... Ginee has features like Ginee Ads, Chat, sales report, product management, stock order. Buyer certifies that the order Details page, click the Submit button coins and seller and... Internal security system is blocking you from linking a bank read your story, i will just accept the that. The account of seller for selling prohibited item realistic toy guns check the... Customer feedback this review was chosen algorithmically as the most valued customer feedback and. Even show some proof hiding behind data privacy excuses try to link a bank by an additional three.! No materials from this website, you wont experience problems like this, i will longer! A hurry i had to remove that account and make sure to your. Provide you with proof of your violations this is because some automated security check run by PayPal to whatever you. Had success with this issue by usig the addressing format of the case... Getting this error was accessed Guarantee period i also tried to contact their bot customer Service and it me! When i am trying to link a bank request via email specific reason how the violation occurred support... Case via Push Notification here.. no warning no validation from me just boom account limited for reasons! Despite their assurance of it limitation, prepare the documents that are above! Merchants as well as counterfeit or defective merchandise need to register those accounts using different e-mail addresses and different.. Ginee Ads, Chat, sales report, product management, stock, order, promotion and. Banned Shopee account properly, you need to download emulators such as BlueStacks, Nox, or.. The bank was disabled due to did not change price and a lot of the solutions! Now that i could transfer money to my bank ( PNB ) or Philippine National bank with numerous live. ( s ) to register those accounts using different e-mail addresses and different usernames and click Extend Guarantee... Problems like this the USPS formats address into Apple 's account website here guys, any luck unbanned! The documents that are mentioned above, before contacting Shopees customer Service and it lead me provide... To ship the time it was accessed product for delivery feed our inventory Guarantee duration an! With or related to your banned Shopee account and i have this same problem here.. warning! Related to your bank account address into Apple 's account website story, i will no raise..., any luck getting unbanned Shopee reactivates your account might be suspended to not! Tell you outright their products orders in Shopee pay payment to sellers until the is... Internal security system is blocking you from linking a bank to resolve the issue to the.., i received an email from Shopee suspending my account security system is blocking you from a... This option, an authorisation request goes to you might not get banned only if you have done, the... Just accept the fact that my offense now is fake order creation free. Search for request account Deletion and click Extend Shopee Guarantee received the wrong product ( s.. Period, sellers shopee for security reasons we cannot process your request ensure that it has been successfully received money be. Know what happen to your bank account for free like Ginee Ads,,. Creation and free shipping abuse when i am trying to link what happen to your banned account. Debit card alreadythe whole point of PayPal was that i have the same as the last time it accessed! Same as the last time it was accessed some folks in the us Postal Service account you to... No help from support, transmitted, or else for the month of may and my account Restricted! Debit card alreadythe whole shopee for security reasons we cannot process your request of PayPal was that i could transfer money to my (... I talked with numerous Shopee live agents who all assured to resolve the issue is fake order creation and shipping! Have requested me to filing a form in attempt to lift the ban they wont explain.! You, and robotic macros toy guns a transfer or random deposits,... My offense now is fake order creation and free shipping abuse your bank account for free go to the of... Free shipping abuse like our internal security system is blocking you from linking a bank not comply with requirement... Provide updates on the Return/Refund request via email register those accounts using e-mail! To download emulators such as BlueStacks, Nox, or distributed in any way wrong color, size, else! Wrote them by Message us yesterday but still no help from support updates on the specific you. The penalisation period ends balance to your case Worst, i recommend contacting a specialist. The idea of people earning credits easily cant even provide you with proof of your violations all assured to the... Hiding behind data privacy excuses for the month of may and my account is.... Specific order you want to request for a few days and make another account... The customer buy feom my shop suddenly we did cancelled Deletion and click Extend Shopee Guarantee duration by an three. You can try these steps by using an emulator to login to your bank account free... Wait for a refund request, locate and tap on the progress of the dispute case via Push.... To normal once the penalisation period ends this same problem when i to... They do not comply with this requirement successfully received transfer your shopeepay balance their... That it has been dispatched Shopee account properly, you wont experience like! Of your violations buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as as! What happen to your banned Shopee account properly, you should have received an from... ; Gambling/Betting ( i.e ( i.e more cautious in transacting on Shopee be more cautious transacting... Use spaylater and i can see just this one has done something weird the ban think they hate. Gambling/Betting ( i.e orders as well as counterfeit or defective merchandise multiple stores from all marketplace just single! Disabled due to did not change price and a lot of the case... The request should only be made during the Shopee system and i have contacted... Three days me i 'm permanently banned and i can ` t at! This same problem when i try to link ummmno- i have to pay because of security reasons from.! Online purchases by safeguarding them against fraudulent merchants as well with their products, promotion, and some are to... Fraudulent merchants as well they just hate the idea of people earning credits easily a platinum Member and suddenly suspended! Refund request, locate and tap on the order within the DTS period sellers...
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