Transportation service never arrived for both of my pickups. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. This is the version of our website addressed to speakers of English in Hong Kong. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. They were prompt, courteous, and efficient. Thank you very much for contacting us. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Ser un placer servirle. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. So, we came down at 3 AM. We had called a few days ahead to change our pick up time from the hotel. Total Ride operates a fleet of taxi cabs and modified vans, which are fully equipped to load and unload wheelchair passengers of all ages and abilities. Thanks! Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. I was so disappointed to end my trip like that. Tripadvisor performs checks on reviews. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. So we waited and waited and waited in the hot muggy heat for 30 minutes. They are clearly in collusion with resort staff and the taxi drivers. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. They left us alone with no option we ended up paying 200$ of taxi to Tulum. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Contact page of BD doesnt work, more than 10 emails sent. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Thank you very much for contacting us. If you have 2 groups arriving at the same time you should have transportation ready for both groups! After you collect your luggage at the airport look for the people wearing red BD tee shirts. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. Where bd experience really messed it up even more was our return bus trip. . We we're praying to make it in one piece. From $69.50 USD. We were immediately helped. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I had to ask around to locate them, and found out that so many people waiting before you for the shuttles. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in . Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. We waited for a few minutes for the shared van (~10-15 minutes). Had a meet person at each location, Awesome Job. how to we confirm our pickup. They are good value for your money. But the tour we took with them was misleading. Yes Best Day Tours was the same as BD. On the way back, they sent us a private Suburban! This is the version of our website addressed to speakers of English in the United States. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Later it turned out not to be pertinent. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. 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She asked about getting money back and he said we would have to take it up with our travel company. It will be our pleasure to serve you. Vehicles are always available at the airport, so you'll never have to wait more than 15 minutes to depart. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. Review tags are currently only available for English language reviews. It showed on the email that our pick up time was changed. Please do not use them, they will ruin your trip!! You should contact your travel agent for pickup time. We booked the tour to Cozumel at the best day counter in our hotel. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. Always keep arms, head and hands inside the vehicle. Many other transport drivers just told their passengers to get out and walk if they wanted to make their flights. Transportation from Cancun Airport to Hotel Zone 20 Reviews. The toilets were dirty and hard to flush and smelled bad. It was all shopping in tourist market. I would book directly through the company if I was to book another private transfer. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Airport/Aircraft/Aviation. Will complain to Costco to never use them. We ended up having to take a taxi to the airport so we wouldnt miss our flight. First, they said the van was on it's way, then they said it was in traffic, then they said it was full. Receive personalized attention throughout your trip from expert advisors in the destination. For Sun Shuttle 410, passengers can schedule a pick-up or drop-off within 3/4 mile of Sun Shuttle routes. We also recommend booking your adventure tours through them. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Dear guest, We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. THEY LEFT US STANDING THERE WITH NO EXPLANATION. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Customer Service Department We called the company at 10:35 to see where the driver was. No accountability whatsoever! We were provided pictures of an almost new looking catamaran. It is always a pleasure to assist you and we remain at your disposal. We confirmed the time with them several days before. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Other deviated service requests must be scheduled by 6 p.m. the previous day. Recommended. The best Cancun airport transfers at the best prices, Happy Shuttle Cancun starts your vacation off right with private Cancun transportation direct to your hotel. Full Time position. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride. Solo se hacen recogidas en hoteles de la zona de Cancun. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. What we expected was to exit the airport and see someone holding a sign with our name on it. Our afternoon shuttle from Cancun airport to Unico Riviera Maya wasnt there when we landed. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. Nobody mentioned to bring driver license or extra money for the rental. I would highly recommend using Best Day Tours for your transfers to and from your hotel. He convinced me to give them another try. We were told we had to be in the lobby at 3:10 AM, yes that early. We had to wait 2 hours in the bus before it left the airport. Sun Shuttle Customer Service & Hours of Operation. Voucher valid only for date and time listed; may not be exchanged or redeemed for other dates. Shame on you Bd, what a bad organisation !!!! seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. We sat in seats with a table and another couple that sat across from us sharing the table. Free transportation job search site: Aircraft Refueler job in Marana Arizona, USA. From $24.00 USD. Tripadvisor performs checks on reviews. Por favor envenos el nombre de su hotel para poder programar el servicio. How long typically is the wait for a private van at the Cancun Airport? Wait where the coach operator can see you. The company accommodated and told us our new pick up time. Thank you Marco for that suggestion. We did not book any further tours from this company because of this interaction. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. Overall the process was pretty smooth. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. Monday trips must be cancelled by Friday of the previous week. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. 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